An Inside Look at SWA’s New Network Operations Control Center

Southwest Airlines’ new Network Operations Control Center at Love Field in Dallas began operating on May 3 and keeping Southwest Airlines flying has never been easier, or more high tech.

“We’ve provided a big grand room for our decision makers and our planners to see what the operation is telling us, the visual cues to help them make smarter decisions, farther in advance to help provide the highest level of service,” said Mike Miller, NOC Senior Director.

Three times larger than Southwest’s old operations center, the 50,000-square-foot room brings 230 flight dispatchers and other working groups together in one place.

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